Terms of Service

Welcome to our website! By using our site and purchasing our products, you agree to the following terms and conditions.

1. About Us

We are a family-owned Australian business selling high-quality period underwear.
Our website address is: www.wicksintimates.com 

2. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website.

3. Products

  • All products are described as accurately as possible.

  • We cannot guarantee colours will appear exactly the same on all screens.

  • Prices are in AUD and include GST.

4. Orders

  • Once your order is placed, you will receive an email confirmation.

  • We reserve the right to cancel or refuse orders at our discretion (e.g. for suspected fraud or incorrect pricing).

  • You are responsible for providing accurate shipping and contact information.

5. Shipping

  • We ship to Australia and New Zealand at fixed rates.

  • See our Shipping Policy for full details. This is found in the footer menu on the home page.

6. Returns and Exchanges

  • Due to hygiene reasons, we do not accept returns or exchanges on underwear unless the item is faulty.
  • There are exceptions to the above returns for first time customers. Please contact us at hello@wicksintimates.com and we will assist you as best we can.
  • If you receive a faulty item, contact us at hello@wicksintimates.com 

7. Intellectual Property

  • All content on this site (logos, designs, text, images) is our property and protected by Australian copyright laws.

  • You may not copy, reuse, or distribute our content without permission.

8. Limitation of Liability

  • We do our best to ensure all information is accurate and up to date.

  • We are not liable for any loss or damage resulting from your use of this website or our products.

9. Changes to Terms

  • We may update these Terms of Service from time to time.

  • The most current version will always be available on our website.

10. Governing Law

These terms are governed by the laws of Victoria, Australia.

11. Contact Us

If you have any questions, please contact us at hello@wicksintimates.com.