Returns and Exchanges Policy

Exchange guarantee for first time customers:

  • First time customers: if your purchase isn't quite right, we will happily send you another size or style. Just contact us on hello@wicksintimates.com.

Eligible Returns

Due to the intimate nature of our products, hygiene and safety are paramount. We offer returns on the following items:

  • Unworn, unused, and unwashed items in their original packaging with all tags attached.
  • Faulty items may be returned – email hello@wicksintimates.com with details and we will help you with a replacement.
  • Returns must be made within 30 days of the original purchase date.

Non-Returnable Items (excludes first time customers)

For the health and safety of our customers, the following items cannot be returned or exchanged:

  • Change of mind
  • Worn or used underwear (even if tried on for fit).
  • Products that have been washed or altered.
  • Items missing a receipt
  • Items missing original tags and packaging
  • Final sale items or special promotions.

Return Process

To initiate a return:

  1. Contact our Customer Care Team at hello@wicksintimates.com
  2. Provide your order number and the reason for the return. Include photographs where appropriate.
  3. We will send you return instructions, including a prepaid shipping label for eligible returns. 

Please note:

 

  • Where possible we will send you a replacement product.
  • Returns are typically processed within 10-14 business days upon receipt.
  • Any refunds will be issued using the original payment method.
  • Shipping fees are non-refundable, unless the product is defective or incorrect. 

Defective or Incorrect Items

  • If you receive a damaged or incorrect item, please notify us immediately. We will fix the error right away at no additional charge.