Returns and Exchanges Policy
Exchange guarantee for first time customers:
- First time customers: if your purchase isn't quite right, we will happily send you another size or style. Just contact us on hello@wicksintimates.com.
Eligible Returns
Due to the intimate nature of our products, hygiene and safety are paramount. We offer returns on the following items:
- Unworn, unused, and unwashed items in their original packaging with all tags attached.
- Faulty items may be returned. (Of course!) Just email hello@wicksintimates.com with details and we will help you with a replacement.
- Returns must be made within 30 days of the original purchase date.
Non-Returnable Items (excludes first time customers)
For the health and safety of our customers, the following items cannot be returned or exchanged:
- Change of mind
- Worn or used underwear (even if tried on for fit).
- Products that have been washed or altered.
- Items missing a receipt (we do have records of orders, so can help you find the order if you can't find your email)
- Items missing original tags and packaging
- Final sale items or special promotions.
Return Process
To initiate a return:
- Contact us on hello@wicksintimates.com
- Provide your order number and the reason for the return. Include photographs where appropriate.
- We will respond as soon as possible and will help wherever we can.
Please note:
- Where possible we will send you a replacement product.
- Returns are typically processed within 10-14 business days upon receipt.
- Any refunds will be issued using the original payment method.
- Shipping fees are non-refundable.
Defective or Incorrect Items
- If you receive a damaged or incorrect item, please notify us immediately. We will fix the error right away at no additional charge.