FAQs

1. Orders & Payments

What payment methods do you accept?

• Visa, Mastercard, American Express, UnionPay, debit and credit cards.
• PayPal, AfterPay, Apple Pay, Shop Pay, Google Pay

Can I modify or cancel my order?

• Orders are processed quickly, so please get in touch immediately if you need a change.
• Email us at hello@wicksintimates.com and if it’s not sent yet, we’ll do our best to accommodate.

Do you include invoices in the parcel?

• No — your order confirmation and receipt are sent via email only.

2. Deliveries & Shipping Info

Where do you ship?

• We currently ship across Australia and New Zealand.

Australia:

• Express (1-4 business days): $15
• Standard (2-8 business days). Orders up to $80AUD: $10
• Orders over $80AUD: Free

New Zealand:

• Standard international (6-27 business days): $15
• Orders over $100NZD: Free

Will I receive tracking details?

• Yes. As soon as your order ships, we’ll email you a tracking link.

3. Track Order / Return Order

How do I track my order?

• Once shipped, you’ll receive an email with your tracking number.
• You can also contact us directly with your order number.

How do I return or exchange something?

• Email us at hello@wicksintimates.com to initiate a return or size exchange.

4. Returns & Exchanges

Do you accept returns?

• Yes — unworn, unopened items can be returned within 30 days.
• First time customers are also eligible for our First Order Guarantee (see next paragraph)
• We cannot accept worn items due to hygiene reasons.

What is the First Order Guarantee?

• If your first pair isn't quite right, we'll offer an exchange for a different size or style free of charge.

How do I arrange an exchange?

• Contact us at hello@wicksintimates.com with your order number and what you'd like to swap.

5. Product Info & Sizing

What makes Wicks different?

• We’re Australia’s first luxury absorbent lingerie brand.
• Our pieces are made with OEKO-TEX and GOTS-certified fabrics.
• Designed with minimal or no elastics, elegant styling, and functional absorbency.

What sizes do you offer?

• Size ranges differ from style to style but most styles come in 2XS – 3XL.
• Each product page includes sizing notes. And remember, you can buy worry-free with our First Order Guarantee.

How do I choose the right absorbency?

Only you know your flow intimately, so try out a few different absorbency levels and you will get used to what works for you.

• Light: spotting or end of cycle (1–2 tampons)
• Moderate: regular day flow (3–4 tampons)
• Heavy: high flow or overnight (up to 5 tampons)
• All Day Fresh: for in-between periods, sweat, ovulation, travel, or just for freshness all day — please remember, All Day Fresh pieces are not waterproof.

What is the All Day Fresh Range?

The All Day Fresh range is a new concept that will change the way you wear underwear. 

• Pieces in the All Day Fresh range have an absorbent layer, but do not have the waterproof layer. Often used during ovulation, hot days, exercise, or just to stay fresh all day.
• All Day Fresh pieces are not intended for period management, but rather for other times of your cycle. The All Day Fresh Range is for everyday wear and will be a game-changer in your intimates wardrobe.

Can I wear Wicks Products for perimenopause, menopause, postpartum or as a teen?

• Absolutely. Our products are soft, breathable, and comfortable — ideal for women of all ages.

Will Wicks products protect from small bladder leaks?

• Absolutely. Our products are absorbent and will protect from small bladder leaks. Just note the absorbency levels for each style to understand how much each pair will absorb.

 

6. Wash & Care Guide

How do I wash Wicks Intimates?

• Pre-wash before your first wear.
• Rinse in cold water after wear.
• Machine wash cold with mild detergent.
• No bleach, no fabric softeners.
• Air dry flat — no tumble drying.
• Rinse your product after use, then wash using the 100% linen laundry bag included with your order to protect any delicate fabric or mesh detailing.

How long do they last?

• Wicks is a quality product, so with proper care our products should last over 2 years.
• Wash gently and air dry to protect the absorbent layer.

7. Social Impact & Sustainability

Are your products eco-friendly?

• Yes. We replace disposable pads and tampons with reusable, long-lasting lingerie saving many millions of pads and tampons from reaching landfills each year.
• Our fabrics are OEKO-TEX and GOTS-certified.
• Packaging is minimal and recyclable.
• All touchpoints of our brand have been considered: eg our swing tags are made from recycled materials, our mailers are recycled card, even our postcards and branding collateral is considered.
• We are constantly improving and if we find anything that we can improve upon we work to implement those changes quickly as the brand grows and evolves.
• We don’t believe our business should be overly-praised for our eco-efforts. We believe this is how all business should be conducted.

Are your products ethically made?

• Our products are designed in Australia and manufactured responsibly in Sri Lanka by Onivja Global Research.
• Ethical supply chain transparency is a key focus as we grow.

8. Stockist or Wholesale Inquiries

Do you offer wholesale or stockist partnerships?

• For wholesale enquiries, contact hello@wicksintimates.com.

9. Absorbency Changeover & Transitions

Can I replace disposables completely with Wicks?

Many customers do — but if it’s your first time using period-proof lingerie transition slowly.

• Start with 2–3 pairs and track how they work for your flow.
• Take a spare pair if you are going out for longer than a few hours.
• Use your absorbent lingerie on light or moderate days first, or overnight.
• The All Day Fresh Range is ideal between periods.