Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data.

Who We Are

  • We are a family-owned Australian business specialising in absorbent (period) underwear.
  • Our ABN is  88 676 408 567
  • Our website address is: www.wicksintimates.com

What Information We Collect

  • Personal Information: name, email address, phone number, shipping/billing address

  • Payment Information: processed securely via third-party platforms (e.g. Shop, PayPal, AfterPay) – we do not store your credit card details

  • Order Details: what you purchase and how often

  • Device & Browsing Info: IP address, browser type, pages visited (via cookies)

How We Use Your Information

  • To process and ship your orders

  • To contact you with updates (e.g. order confirmations, shipping notices)

  • To improve our website and customer experience

  • To send occasional marketing emails (only if you opt in)

Marketing & Email Communications

  • We use Klaviyo to manage and send marketing emails and occasionally SMS messages.

  • Klaviyo stores your name, email address, and purchase behaviour (e.g. past orders).

  • You will only receive marketing messages if you opt in.

  • You can unsubscribe anytime via the link in our emails or by contacting us.

Sharing Your Information

We do not sell or rent your data.
We only share your information with:

  • Payment processors (e.g. Shop, PayPal, AfterPay)

  • Delivery services (e.g. Australia Post, courier partners)

  • Email and marketing tools (Klaviyo)

  • Website platforms (Shopify)

Cookies

  • Our website uses cookies to help improve your browsing experience and track user behaviour.

  • Klaviyo also uses cookies to personalise your experience and emails.

  • You can disable cookies in your browser settings.

Your Rights (Australian Privacy Principles – APPs)

  • You can request access to the personal info we hold about you

  • You can ask us to correct or delete your data

  • Contact us at hello@wicksintimates.com for any privacy requests

Data Security

We take all reasonable steps to protect your data using secure systems, encryption, and access controls.

Changes to This Policy

This Privacy Policy may change over time. The latest version will always be available on our website.