Shipping Policy

Thank you for supporting our Australian, family-owned business! We aim to make your shopping experience smooth and transparent.

Shipping Destinations

  • We currently ship to Australia and New Zealand.

Shipping Costs

Australia: Flat rate shipping charges applied at check out.

  • Express (1-4 business days): $18
  • Standard (2-8 business days): $10 for orders up to $100
  • Free shipping for full price orders over $100AUD

New Zealand: Flat rate shipping charges applied at check out. 

  • Standard international (6-27 business days): $18
  • Free shipping for full price orders over $100NZD

Processing Times

  • Orders are processed within 1–2 business days.
  • You will receive a confirmation email once your order is on its way.
  • Around holiday times, there will be exceptions to processing times. We are a small family-run business and need breaks too! Any holiday times will be communicated clearly on the website.

Estimated Delivery Times

We do everything we can to get orders out quickly. These are estimated times though, and may vary.

  • Australia: 2–7 business days
  • New Zealand: 7–14 business days
    (Delivery times may vary depending on your location and public holidays.)

Tracking

  • All orders include tracking.
  • You will receive a tracking link via email once your order has shipped.

Delays

  • Occasionally, shipping delays may occur due to weather, public holidays, or postal issues.
  • If your order hasn’t arrived within the expected time, please contact hello@wicksintimates.com with your order number in the subject line and we will do everything we can to assist you.

Questions?

We’re here to help!
Email us at hello@wicksintimates.com for any shipping concerns.